Frequently Questions Asked

Our products

Because we stock all of our products, orders are usually processed and shipped within 24 hours. In many cases, your items will be shipped the same day you place your order!

Luxmarter has selected exclusive products, manufactured only in Europe.


Once you have selected your items, add them to the basket by clicking on "Add to basket", finalize your order, then proceed to payment.

The order takes place in 3 stages:
- Fill in the information fields relating to the delivery: name and address of the recipient(s), and choice of delivery method.
- Fill in the payment information.
- Check your order and submit it.

Luxmarter offers you the possibility to consult the products placed in your basket for 30 days if you connect to Luxmarter from the same device.

If you wish to place your order later, Luxmarter cannot guarantee the future availability of products saved in your basket or wishlist.

You may change or cancel your order as long as the order has
not been processed and shipped by contacting us at

Luxmarter will send you several e-mails to keep you informed of the progress of your order.

If you need help or information, please contact us via the tab at the bottom of the CONTACT US page or by e-mail

Payment is made by credit card.

We accept Visa,
Mastercard, American Express, Apple Pay and Paypal. An authorisation request might be sent to your bank.

If you need help or further information, please contact us via the tab at the bottom of the CONTACT US page or by e-mail at

Luxmarter assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss,
misuse and alteration of your information once it is in our records.

Shipping & Delivery

All Luxmarter products are hand-packed by our employees within 24 hours after receiving your order. The packages are meticulously prepared in our premises in Luxembourg and delivered to our carrier.

All orders are sent from Luxembourg and delivered to your door by two renowned carriers, depending on where you live.

At Luxmarter we have chosen to offer reliable, fast companies that can provide an ad-hoc service to our customers and deliver their orders in the best possible way.

Shipments are tailor-made, and if you are not at home, you can organise with the carrier to adapt your delivery date and location.

This is the Luxmarter PERSONALISED Experience !

For all detailed information, please consult our DELIVERY page.

At the moment, deliveries are available in Europe.

Delivery terms are detailed in our DELIVERY page.

Because we stock all of our products, orders are usually processed and shipped within 24 hours. In many cases, your items will be shipped the same day you place your order!

Delivery times are (Monday to Friday) :

24h in Luxembourg / 24-48h in France, Belgium / 48-72 all over Europe

Express Delivery (24h in Europe : if the order is placed before noon, delivery will be made the next working day) is also available at an addittional cost.

Please refer to our DELIVERY page for delivery terms.


Please also refer to the RETURNS page for more detailed information.

System requirements / Luxmarter website

This site is optimised for the latest versions of browsers.
Download the latest versions of Safari, Google Chrome, Internet Explorer, Mozilla Firefox.

The Luxmarter site is accessible to everyone, with no obligation to provide personal information.

When ordering, Luxmarter collects all the customer data necessary for setting up the shipping and invoicing processes: name, address, e-mail.

Luxmarter only undertakes to disclose the information communicated in the context of the order to trustworthy third-party partners: banks, transport providers.

Luxmarter undertakes not to keep your credit card details.


By subscribing to the Luxmarter newsletter at the bottom of the site, you will be among the first to be informed of new products, promotions and events.

You can also go on the LUXMARTER BLOG page to find out about Luxmarter news.


Are you looking for support or information about a product, an order or our company? 

If you have any questions or comments, please feel free to contact us at any time.  We are always happy to hear from you and assist you in any way we can because your satisfaction is our priority.

To contact us please send an email at:, or go on the CONTACT page.

We offer a personalised customer assistance: this is The Luxmarter Experience.

Legal Information

Please refer to the PRIVACY POLICY page for detailed information regarding our Privacy Policy.