RETURNS

RETURNS POLICY:

At LUXMARTER, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products.

However, if you are not satisfied with your purchase, you can return the products to us for a full refund*. Please contact us at contact@luxmarter.com within 14 days of placing your order to obtain a return authorization number.

We will not accept any returns without a return authorization number.

*All skincare products ("Health and Beauty Collection") and food products ("Delicatessen Collection") cannot be returned and do not give entitlement to a refund except in the case of defective products.

Once a return is authorised:

  • if the product is defective we will refund your payment and send you a return shipping label.
  • Otherwise, you will receive your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized products in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions. Please note that the return costs are at the customers expense except in case of returns for damaged products. 
  • Please note that we do not accept returns on any personalized or monogrammed items in our store.

  • Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as "Damaged Packages" before signing. Make all claims directly with the carrier. Contact us at contact@luxmarter.com and we will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim.

Once an RMA number has been received, please ship your parcel with a tracking number.

Returns must be made using a tracked or insured shipping service, as we cannot guarantee receipt of returned items.

Please include a copy of your invoice for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.