PRIVACY POLICY

PRIVACY POLICY

LUXMARTER.COM
Last updated: 06/01/2026

Luxmarter places great importance on the protection of your personal data and the respect of your privacy.
This Privacy Policy explains in a clear and transparent manner how your personal data is collected, used, stored and protected, as well as the rights you have regarding your data.

This policy complies with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Luxembourg law.

1. DATA CONTROLLER

The data controller is:

Luxmarter
Luxembourg
Email: contact@luxmarter.com
VAT number: LU30936388
Business authorisation: 10097542 / 0 – 27/12/2018

2. PERSONAL DATA COLLECTED

We only collect personal data that is necessary for the operation of our business and the proper functioning of our website.

2.1 Data you provide directly

  • First and last name

  • Billing and delivery address

  • Email address

  • Phone number

  • Order and payment information (payment details are not stored)

  • Messages sent via the contact form or email

2.2 Data collected automatically

When you browse LUXMARTER.COM, we may collect:

  • IP address

  • Browser type and device information

  • Browsing data (pages visited, time spent, interactions)

  • Cookies and similar technologies (see Cookies section)

3. PURPOSES OF DATA PROCESSING

Your personal data is processed for the following purposes:

  • Processing and managing orders

  • Delivery of products

  • Payment processing and fraud prevention

  • Customer service and order follow-up

  • Management of returns and refunds

  • Sending newsletters or marketing communications (with your consent)

  • Improving our website, services and user experience

  • Compliance with legal, accounting and tax obligations

4. LEGAL BASIS FOR PROCESSING

Data processing is based on:

  • Performance of a contract (order, delivery, customer service)

  • Your consent (marketing communications, non-essential cookies)

  • Legal obligations (invoicing, accounting)

  • Legitimate interests of Luxmarter (security, website improvement, fraud prevention)

5. DATA RECIPIENTS

Personal data may be shared only with third parties strictly necessary for the provision of our services, including:

  • Shopify (e-commerce platform and hosting)

  • Payment service providers: Shopify Payments (Stripe), PayPal

  • Shipping and delivery service providers

  • Technical and IT service providers (hosting, maintenance, analytics)

These third parties act as data processors and are contractually required to ensure data confidentiality and security.

6. TRANSFERS OUTSIDE THE EUROPEAN UNION

Some personal data may be processed outside the European Union, in particular by Shopify or its partners.

In such cases, Luxmarter ensures that appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission, or

  • Other safeguards providing an adequate level of data protection in accordance with the GDPR.

7. DATA RETENTION PERIOD

Personal data is retained only for as long as necessary for the purposes for which it is processed:

  • Order and invoicing data: legal retention period

  • Customer account data: for the duration of the business relationship

  • Marketing data: until consent is withdrawn

  • Cookies: according to their defined lifespan

8. DATA SECURITY

Luxmarter implements appropriate technical and organisational measures to ensure the security, confidentiality and integrity of personal data, including:

  • Secure connection (HTTPS)

  • Restricted access to data

  • Secure payment platforms

  • Internal data protection procedures

9. YOUR RIGHTS

In accordance with the GDPR, you have the following rights:

  • Right of access

  • Right to rectification

  • Right to erasure (“right to be forgotten”)

  • Right to restriction of processing

  • Right to object

  • Right to data portability

  • Right to withdraw your consent at any time

To exercise your rights, please contact us at:
📧 contact@luxmarter.com

You also have the right to lodge a complaint with the competent supervisory authority (CNPD – Luxembourg).

10. COOKIES

LUXMARTER.COM uses cookies to:

  • Ensure the proper functioning of the website

  • Improve navigation

  • Analyse website traffic and performance

  • Provide a better user experience

When you first visit the website, a cookie banner allows you to accept or refuse non-essential cookies.
You can modify your preferences at any time via your browser settings or the cookie management tool.

11. MARKETING COMMUNICATIONS

Marketing communications (newsletters, promotional emails) are sent only with your explicit consent.
You may unsubscribe at any time via the link included in each email or by contacting Luxmarter.

12. DATA OF MINORS

The website LUXMARTER.COM is not intended for children under the age of 16.
Luxmarter does not knowingly collect personal data from minors.

13. CHANGES TO THIS PRIVACY POLICY

Luxmarter reserves the right to modify this Privacy Policy at any time in order to reflect legal, technical or business developments.
The version in force is the one published on the website, with the updated date.

14. CONTACT

For any questions regarding this Privacy Policy or the protection of your personal data:

📧 contact@luxmarter.com