DELIVERY

DELIVERY OPTIONS

All orders are shipped from Luxembourg and transported to your door.
At Luxmarter, we have chosen to offer reliable and fast companies that can provide ad hoc service to our customers and deliver their orders in the best possible way.

Shipments are made to order, and if you are not at home, you can arrange with the carrier to adjust the date and location of delivery.

This is the Luxmarter PERSONALIZED experience!

In case of an incorrect address, refusal of delivery, or failure to claim the package:

  • The customer is responsible for the return shipping costs.

  • No refund will be issued if tracking confirms delivery.

DELIVERY TIMES

The delivery times are as follows (Monday to Friday) (1):
24-48 hours in Luxembourg,
3 business days in France.
4 to 5 working days for the rest of Europe.

Delivery charges will be specified at the time of order confirmation, before payment. They depend on the delivery zone indicated.

(1) Delivery times provided by carriers are indicative only and may be subject to delays or force majeure events for which we cannot be held responsible. Delivery delays shall not give rise to any penalty or compensation, nor justify cancellation of the order. If delivery cannot be made for reasons cited by the carrier, the customer shall be entitled to a refund.

DELIVERY COSTS

The delivery charges are as follows:

Luxembourg:

  • 0 to 2 kg: €5.25
  • 2 to 10 kg: €6.75
  • Orders over 75 euros qualify for free standard home delivery

France, Belgium, Germany, the Netherlands and Portugal:

  • 0 to 2 kg: €11.40
  • 2 to 10 kg: €19.00
  • Orders over 75 euros qualify for free standard home delivery

Other European countries ( Austria , Bulgaria , Croatia , Denmark , Spain , Estonia , Finland , Greece , Hungary , Italy , Latvia , Lithuania , Poland , Romania, Slovakia , Slovenia , Sweden, Czech Republic )

  • 0 to 2 kg: €15.20
  • 2 to 10 kg: €19.00
  • Orders over 75 euros qualify for free standard home delivery

Delivery charges will be specified at the time of order confirmation, before payment. They depend on the delivery zone indicated.

TAXES & CUSTOMS

  • Luxembourg and the European Union : no additional tax or customs fees.

  • Non-EU countries Customs fees or local taxes may apply and remain the responsibility of the customer.

Damaged products or order error

Upon delivery, please accept the package "subject to inspection" if its external appearance seems damaged, and take the necessary photos, sending them to us within 48 hours. We will then contact the carrier.

All our products are checked before shipment.

  • If you receive a damaged or non-compliant item, please contact us within 48 hours with supporting photos.

  • We will handle the exchange or full refund (product + delivery).